Bilingual EN/ES E-Commerce Operations Luxury Brand Merchandising Inventory Analytics Remote Ready MFA · UPenn Bilingual EN/ES E-Commerce Operations Luxury Brand Merchandising Inventory Analytics Remote Ready MFA · UPenn
E-Commerce · Brand Operations · Luxury Retail

Maria Cristina
Tufiño Palmer

Hello!
San Juan, P.R.
Maria Cristina Tufiño Palmer

A bilingual operator who manages luxury brand portfolios, runs inventory analytics, and keeps high-value clients happy — built on a decade representing artists and collectors at the world's leading fairs, now translating that fluency into digital commerce.

3
Concurrent Retail Roles
10+
Years Client Mgmt
4
Int'l Markets
01

The Work

2023 — Now

Merchandiser & Jewelry Sales Specialist

Macy's · San Juan, P.R.

Manages multi-vendor product portfolios across EFFY, Kate Spade, Ralph Lauren and Guess — overseeing product flow, resolving listing and inventory discrepancies, and coordinating with vendor reps for accurate, on-time presentation. Led brand onboarding for Abercrombie Kids and resolved high-volume returns, mislabels and fraud flags with precision.

Vendor Ops
2023 — Now

Merchandiser & Customer Service Rep

JCPenney · San Juan, P.R.

Executes department resets, product rollouts and vendor activations — coordinating logistics, tracking inventory and managing cross-departmental documentation. Maintains digital asset and product-data accuracy across departments while handling multiple client consultations at once.

Launches
2023 — Now

Inventory Analyst & Reporting Specialist

Retail Assistance Corporation · P.R.

Conducts multi-location inventory audits and builds reporting dashboards in Excel and Google Sheets — maintaining data accuracy, flagging discrepancies and communicating findings to management. The data fluency that supports sell-through analysis and assortment-gap tracking across accounts.

Analytics
2014 — 2023

International Gallery Sales & Art Fair Specialist

New York · Mexico City · London · Basel

Managed high-value client relationships and complex logistics across Art Basel, NADA New York and Pérez Art Museum Miami — multi-timezone, multi-currency account management. Coordinated international shipping, customs documentation and order fulfillment, with disciplined CRM pipelines across four markets.

Global Accounts
02

Brands I've Moved

TUMI
Briggs & Riley
Kate Spade
Ralph Lauren
Tommy Hilfiger
EFFY
Kenneth Cole
Guess
Abercrombie
Gap
Macy's
JCPenney

From premium luggage and travel goods (TUMI, Briggs & Riley) to fine jewelry, designer accessories and apparel — I've handled product flow, onboarding, presentation and client experience across the categories that define aspirational retail.

03

What I Do

Digital Merchandising

PDP / product-page QA, imagery, pricing, descriptions and assortment accuracy — the digital-shelf discipline that converts.

Inventory & Analytics

Multi-location audits, reporting dashboards and sell-through analysis in Excel and Google Sheets.

Brand Onboarding

Launch execution, placement strategy and rep coordination — from concept to live on the floor or the site.

Client Experience

High-value, white-glove client relations and CRM honed across luxury retail and the international art market.

E-Commerce Ops

Shopify, Ship Hero and fulfillment workflows — order management, discrepancy resolution and logistics.

Bilingual Comms

Native English and Spanish — editorial brand storytelling and clear cross-functional communication.

04

Toolkit & Training

Platforms & Tools

ShopifyShip HeroGoogle Analytics MS ExcelGoogle WorkspaceNotion Retail POSOutlook
EnglishNative / C2
SpanishNative

Education

MFA — Stuart Weitzman School of Design
University of Pennsylvania
BFA — Photography
Rhode Island School of Design
BA — Art History
Universidad de Puerto Rico
05

Honors & Press

Rauschenberg Foundation Grant '23
Future Crafts Award, Center for Craft '21
NADA Artadia Award '17
Skowhegan Fellowship '12
Featured in Artforum, The New York Times, Artsy
Exhibited: Basel · Miami · London · CDMX

Let's Build

Remote ready · Bilingual EN/ES · Available immediately